1. Home
  2. FAQ
Frequently Asked Questions

Sunbet FAQ — All Your Questions
All your answers, one place

Everything you need to know about Sunbet — registration, deposits, bonuses, games, and withdrawals — all in one place.

50+
General Questions
7
Browse by Category
24/7
Support Features
Bengali
Answer in language

Choose a category for quick help

Account
Registration & Login
Deposit
Deposits
Withdraw
Withdrawals
Bonuses
Offers & Promos
Games
Casino & Betting
Security
Security & Privacy
Topics
Account & Registration Deposits & Payments Withdraw Bonuses & Promotions Games & Betting App Security
🎧
Need help?

If you can't find an answer, our support team is always ready to help.

Email Us

Sunbet is one of Bangladesh's most popular online gaming platforms. Thousands of users play games, place bets, and enjoy bonuses on Sunbet every day. Whether you're a new user or a seasoned gamer, questions are bound to come up. This Sunbet FAQ page brings all those answers together so you can find solutions fast.

Account & Registration

Signing up on Sunbet is quick and easy. On the registration page Enter your mobile number or email, create a strong password, and verify with an OTP. Your account will be ready in just 2 minutes — and you'll receive a welcome bonus.

Only one Sunbet account can be created per mobile number or email address. Creating multiple accounts is against our policy and may result in account suspension.

On the login page Click the "Forgot password?" link. Enter your registered mobile number or email address and a reset link will be sent to you. Set a new password and log back in.

To verify your account, upload a photo of your National ID (NID) or passport. Once verified, your withdrawal limit will increase and your account will be fully secured. Verification is typically completed within 24 hours.

To close your account, email support@sunbet.run. Make sure to withdraw any remaining balance before deletion. You can also take a temporary break as part of responsible gaming — for more on this, Responsible Gaming View page.
Deposits & Payments

After logging in, go to the Wallet section and click "Deposit." Select your payment method — Mobile Pay, Nagad, Rocket, or bank transfer — enter the amount, and confirm. Your balance is usually updated within 5–15 minutes.

The minimum deposit on sunbet is just ৳100, and you can get started with that amount via any mobile banking method. Larger deposits come with special bonus offers.

This is often caused by a network issue. Wait 15–30 minutes — your balance may update automatically. If it doesn't, email support@sunbet.run with your transaction ID. The issue will be resolved within 24 hours.

Sunbet supports all major payment methods in Bangladesh: Mobile Pay, Nagad, Rocket, Dutch-Bangla Mobile Banking (DBBL), and direct bank transfer. For cryptocurrency-related inquiries, please contact support.
Withdraw

Log in → Wallet → Withdraw. Select your payment method (Mobile Pay/Nagad, etc.) and enter the amount. An OTP will be sent to your registered mobile number — confirm it to complete the withdrawal. Funds typically arrive within 1–4 hours.

The minimum withdrawal is ৳500. Your daily withdrawal limit depends on your account verification level. Fully verified accounts can withdraw up to ৳500,000 per day.

Standard withdrawals are processed within 1–4 hours. Large amounts or first-time withdrawals may take up to 24 hours. If it takes longer than 4 hours, please contact support.

To withdraw bonus funds, you need to meet the specified wagering requirements. For example, a 10x bonus means you must wager ten times the bonus amount. Terms vary for each bonus — read the details carefully before accepting any offer.
Bonuses & Promotions

When you register on sunbet, you'll receive a 100% welcome bonus on your first deposit. That means deposit ৳1,000 and get another ৳1,000 in bonus funds. You'll also receive some free spins just for signing up. For the latest offers, Promotions page View.

Log in to Sunbet every day and a daily bonus will be added to your account automatically. The longer your login streak, the higher the bonus. Log in 7 days in a row to unlock a special reward.

Yes! Join the sunbet referral program. When a friend registers using your referral code and makes their first deposit, you'll earn a bonus. You can find your referral code in your account profile.

On the Voucher page Enter your code and click the "Apply" button. The bonus will be added to your wallet instantly. Make sure to use your voucher before it expires.
Games & Betting

Sunbet offers 5,000+ games: Live Casino (Baccarat, Roulette, Blackjack, Poker), slots, Sports Betting, e-sports, fishing games, lottery, and much more. All games On the Games page View.

sunbet offers betting on over 30 sports, including cricket, football, tennis, badminton, basketball, and volleyball. Live betting is also available for Bangladesh cricket matches and the IPL. Betting Page View.

sunbet's On the Jackpot page There are special slots and games where you can win progressive jackpots worth crores of BDT every day. A portion of every bet goes into the jackpot pool — the more you play, the better your chances.

Yes, all games on sunbet use RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Live Casino games feature real dealers — there's no room for manipulation. We're committed to fully transparent and fair gaming.
App

On the App page Go there to download the Android or iOS version. For Android, download the APK file and install it — make sure to enable "Unknown sources" before installing. iOS users can install it directly.

Start by fully closing the app and reopening it. If that doesn't work, uninstall it and reinstall the latest version. Check that your phone's storage and internet connection are both fine. If the issue persists, contact support.

Both work great. The app does offer a few extra perks though — fingerprint login, push notifications, faster loading, and offline mode. For regular users, the app is the better choice.
Security & Privacy

Yes. Sunbet uses 256-bit SSL encryption and holds a license from an international gaming authority. Your personal information and funds are fully protected. Millions of Bangladeshi gamers have trusted Sunbet for years.

Go to Account Settings → Security → Two-Factor Authentication to enable it. Each time you log in, an OTP will be sent to your mobile. With 2FA on, no one can access your account even if they know your password.

sunbet never sells or shares your personal information with third parties. All data is stored on encrypted servers. For more details, please visit our Privacy Policy Read more.

Change your password immediately and notify us at support@sunbet.run. Our security team will investigate and take the necessary action within 24 hours. You can also request a temporary account freeze.

Still have questions?

On this sunbet FAQ page, we've tried to answer the most common questions. But the world of gaming is vast, with new features and offers launching all the time. If you can't find what you're looking for here, feel free to reach out to us directly.

Sunbet's mission is to deliver the best online gaming experience to every gamer in Bangladesh. Secure payments, fair games, fast withdrawals, and 24/7 support — that's our commitment. About Us Read more.

Play responsibly. Enjoy gaming for entertainment — never bet more than you can afford. Responsible Gaming Learn more on the page.

🎰 Don't have an account yet?

Join Sunbet today — claim your welcome bonus

Open an account in just 2 minutes and enjoy a 100% bonus on your first deposit. Join millions of gamers across Bangladesh.

Register App Download
বাংলা