Sunbet Privacy Policy — Our Commitment to Protecting Your Data

About Sunbet's Privacy Policy

Sunbet (sunbet.run) takes your privacy seriously. This privacy policy explains what information we collect, why we collect it, how we protect it, and what rights you have.

By using Sunbet, you agree to this Privacy Policy. This policy covers our Terms & Conditionsis an integral part of. If you do not agree to this policy, please discontinue use of our platform.

We comply with international data protection regulations — in particular the GDPR (General Data Protection Regulation). Protecting your data is central to our business values.

Types of Information We Collect

Various types of information are collected when you register and use Sunbet. This data falls into three categories:

We only collect information that is necessary to deliver our services and meet legal obligations. We do not collect data beyond what is needed.

Purpose of Data Collection

Sunbet collects your information for specific reasons only. We never gather irrelevant or excessive data. Our core purposes are:

• Account Management: Identity information is required to create, verify, and manage your account.
• Payment Processing: Financial information is used to process deposits and withdrawals securely.
• Ensuring Security: Data is analyzed to prevent fraud, money laundering, and other misconduct.
• Legal Obligations: KYC and AML verification is carried out in compliance with licensing authority requirements.
• Service Improvement: Usage data is analysed to personalise your gaming experience and improve the platform.
• Contact: Your contact details are used to send important updates, transaction confirmations, and promotional offers.
• Responsible Gaming: To monitor gaming behavior, identify problematic patterns, and provide appropriate support.

Specific Uses of Your Data

Sunbet uses your information in the following ways — each serving your interests or fulfilling our legal obligations:

Service Delivery: Every time you log in, place a bet, or make a payment on Sunbet, your account information is verified automatically. This process ensures every transaction is secure.

Personalized Experience: Based on your gaming preferences and history, we recommend relevant games and offers to make your experience more enjoyable.

Security Monitoring: Our systems continuously monitor for suspicious activity. If an unusual login or transaction is detected, you will be notified immediately.

Promotional Communications: With your consent, promotional offers may be sent via email or SMS. You can opt out of these communications at any time.

When and With Whom Your Data May Be Shared

Sunbet does not sell your data to third parties. However, sharing may be necessary in certain circumstances:

• Payment Processors: To process deposits and withdrawals, necessary information is shared with Mobile Pay, Nagad, or your bank. This data is used solely for transaction purposes.
• Licensing Authority: Regulatory bodies may request certain information under the terms of the gaming license. This is a legal obligation.
• Law Enforcement: We may be required to share information with law enforcement agencies pursuant to a court order or official investigation.
• Technology Service Providers: Cloud hosting, email service, and analytics providers may access limited data, but solely to deliver their services.

We have data processing agreements in place with all third parties, obligating them to keep your information secure and not use it for any unauthorized purpose.

How Your Data Is Kept Secure

Sunbet follows the highest industry security standards to protect your data. Our security infrastructure operates on multiple layers:

• SSL/TLS Encryption: All website and app communications are secured with 256-bit SSL/TLS encryption.
• Data Encryption: All stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): High-value transactions require a second layer of verification.
• 24/7 Monitoring: Our security team monitors systems 24/7.
• Regular Security Audits: Independent security audits are conducted twice a year.
• Firewall & DDoS Protection: Advanced firewall and DDoS protection are active at all times.

Please note — no online system can guarantee 100% security. In the event of a data breach, we will notify affected members within 72 hours and resolve the issue as quickly as possible.

How We Use Cookies

Cookies are small text files stored in your browser. Sunbet uses cookies to enhance your experience and maintain platform performance.

All cookies except essential ones are optional. You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

Your Rights Over Your Data

Under GDPR and international data protection laws, you have the following rights. Sunbet respects and supports the exercise of all these rights:

To exercise any of these rights support@sunbet.run-. We'll respond to your request within 30 days.

How Long We Keep Your Data

Sunbet does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: Up to 5 years after account closure (as required by law)
• Financial Transaction Records: Up to 7 years (as required by financial regulations)
• KYC Documents: 5 years after account closure
• Communication Logs: Up to 2 years
• Marketing Preferences: Deleted immediately upon withdrawal of consent
• Technical Logs: Up to 1 year

Once the retention period expires, data is securely deleted or anonymised. Our data retention process is automated and regularly audited.

Our Policy on Minors Under 18

Sunbet strictly does not collect personal data from individuals under 18 (minors), nor does it permit them to use the platform. Age verification is in place at the point of registration.

If we become aware that a minor has created an account, that account will be immediately closed and all collected data will be deleted.

If parents believe their child is using Sunbet, they should immediately support@sunbet.run-. We'll take prompt action.

What Happens When the Privacy Policy Is Updated

Sunbet reserves the right to update this Privacy Policy at any time. When significant changes are made, we will notify members through the following:

• A notification will be sent to your registered email address
• A pop-up notification will be displayed upon logging into the platform
• The update date at the top of this page will be revised accordingly.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy. If you do not agree to the new policy, please contact support to close your account.

The latest version of this Privacy Policy is always On this page available.

Contact Us for Privacy Enquiries

If you have any questions or complaints about this Privacy Policy, or wish to exercise your data rights, please contact our Data Protection team:

• Email: support@sunbet.run
• Subject: Send with the subject line "Privacy Request"
• Response Time: Up to 30 business days

We take every request seriously and are committed to responding within the designated timeframe. Your privacy is our top priority.